C & C Nails by Chelle, LLC Policies
Ensuring the Best Experience
The purpose of this policy is to advise you as our customer, as to the services that can be expected from C & C Nails by Chelle, LLC, and the steps and procedures that can be taken if you, the customer are not satisfied with the services you receive from C & C Nails by Chelle, LLC.
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Refunds, Returns and Exchanges
*If your nails become scratched or mis-shaped we will fix them if you notify the salon owner within 24 hours of the service. You must schedule an appointment to have your nails fixed within 3 days after your initial service.
*We will not offer any refund or credit because you have simply changed your mind.
*As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.
*We will charge you for the costs of any repairs or replacements that we have to carry out because of damage that you have caused. For example, due to your own lack of care your nails, or the finish to your nails, they are damaged (in that they are broken, chipped or start to lift).
**If you have any questions on how to care for your nails or skin, please ask.
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Personal Items
C & C Nails by Chelle, LLC is not responsible for any personal items that have been damaged during services (i.e., phone etc.) Please be extra careful when handling polishes and check if any belongings are left behind.
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Payment Methods
Cash, Cash App, Pay Pal, and C & C Nails by Chelle, LLC Gift Certificates are acceptable tenders for all services and products. All other forms of payments, including checks will not be accepted.
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Gift Card / Voucher Terms of Use
No cash advances: You cannot obtain any cash advance with your Gift Card or redeem your Gift Card for cash. We are not liable to redeem any Gift Card that is presented for redemption after the expiration date. Treat your Gift Card like cash. Lost or stolen cards will not be replaced or refunded.
Complaints/Feedback
If you have any complaints or feedback, please contact the owner of the salon, or email us at CarterNailCreations@gmail.com
To allow us to provide quality service as efficiently as possible, you need to:
Ask for the service which you would like to have. If you are unsure, please speak to the salon owner. Please technician if you are allergic to any chemicals or substances before receiving any service. While receiving any service please provide technician with your feedback and or comments on their services so owner can satisfy your requirements straight away.
Inform the salon owner immediately if you have any concern relating to the salon or any service. As well as any concerns that you have any infection or any other abnormal reaction or condition with respect to your nails or skin.
At C & C Nails by Chelle, LLC we strive our best to provide high quality service and we will always treat you with courtesy and respect!